Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
охрененный громадный рукзак! отделы и карманы для всего на свете.
Bulk. Confuses his softness. Came folded in half. Those who hope for a hard back, nap the shape-it's better not to eat. But I took it with the calculation to install a hard frame inside the photo video equipment, so I'm normal. Please pockets and compartments-all that is needed in addition-cords, Chargers, etc. Especially pleases the bright color-I love purple (if there were more blue than pink-there would be a fire at all) How long will last in operation-we will see, and for now five points.
Hello, man! A good backpack, drove quickly, although not very packed (a little rubbed latch during transportation)! The quality is good, the threads do not stick out, the capacity is large, many pockets, on all locks of two dogs, thick partitions, good drawing! In general, I'm happy, I really liked it! But consider, on me 173 cm 80 kg, it looks OK, and on the girl 165 cm 55 kg, it looks big!
Great! Received in less than 3 days as expected, perfect condition, very good quality. Received in France with a patch of the French flag, thank you very much!
Very satisfied, it is equal to photography, very wide and good material, it is very comfortable
Very fast delivery, straight Lightning. The courier brought it home. The store is active and is in contact. Visually, everything is fine.
Nice backpack. I took to wear equipment in the gym. I like everything. Threads almost do not stick out anywhere. I wear 2 weeks, no complaints. In the kit there are two patches: The flag of Russia and the flag of the USA. For such a price an excellent result. Before the MSc in a week came to the point of issue DPD.
The delivery time is normal, not in hard. Material worthy. Lots of pockets. Bulk.
Very fast delivery, straight Lightning. Perfect backpack with very good appearance, durable materials, backpack comfortable and roomy
Backpack matched the description, all well. Have to give an extra shout to the store helping me out with a very messy delivery situation. We had to track it down and finally got it before sent back by forwarder. Gold star for the effort, thanks!
Quality unbeatable backpack price. Nothing to Envy the originals, fast shipping and great store
Very good quality. Fast shipping and store gave away 2 stickers. A 10!.
то что я хотел! рюкзак огонь
The backpack is good, took for every day, I love purple, in a living a little lighter, but the color is pleasant, the material is not bad, the backpack. There's a little smell. Going to school is too big, a lot of room is empty. Walking, behind products, on shashlyki and so on-just right. Places for patches please, pasted a couple) included the American black and white flag and, thanks to the store, the flag of Russia put. Backpack cool, I advise everyone. In the city such a bright backpack will necessarily stand out! A lot of adjustments and fasteners. In the backpack there are 5 sections, 2 Main, 2 smaller and behind the back secret. Delivery in time, to the seller Thank you. On this like everything)
Perfect, very good looking backpack, durable materials, purchased for 72 hours survival backpack. I ship very fast.
After a bad experience due to postal delivery Portuguese, received the order today 8 March after request on 4 March. Faster is impossible (came via warehouse Spain). The product is good, recommend the store.
Very fast shipping, the product is as shown in the pictures
Espectacular
Awesome, the backpack was there within 2 days. Super service. I am totally thrilled. And the backpack is great. Very stable, lightweight and high quality.Thank you.