Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Pots came to Ekaterinburg for 6 days, for which, thank you very much. Delivery was up to home. The Courier came at the appointed time, which was very convenient. The set itself looks pretty. The kettle entered exactly a liter of water, which was just as important for us!
Reached in 30 days, pretty nice
All is well.
I liked the set. Light and compact, two adults are convenient to cook. Plates really need more.
This purchase was more than successdul. Really satisfied with the
arrived safe and sound. looks great.
Very good products, they look very good quality, I hope I can test them soon. They are for 1 or 2 people by size, but the store specifies well.
Very good set for two... Kids? Functionally set, kaneshsh, not bad, but everything is very small, especially misochki, they're the only ones with ketchup and mayonnaise. Handles in the pan hang out. Cover norms. Peter got there in three weeks. Recommend.
That's the best offer in this category! awesome
With or without any discount, is a top quality must-have
nothing is missing. quality optimal. arrived within terms.
Class. For one for the eye. If two are not burning, then also enough
Excellent dishes for 2-3 people. All as in the picture. It came whole, but the box was very crumpled.
Perfect set. Just like in the description. All fits perfectly in the black bag
pretty and durable, thanks!
For this money is excellent! Set in the boat.
An excellent set for a hike, for two people more than enough.
really satisfied with the . cool!
Ordered: 29.09 Arrived: 05.10 Before Samara a week delivery service IML. When choosing the place of departure, chose the Russian Federation. While the estimated delivery time was 02.11, the goods were delivered in a week. Out of the box everything is whole, there are no mint, paint everywhere in place. All dishes are in packages of transportation. In the reviews 100500 comments with photos, sizes and weight, I will not repeat. The only thing that was a little upset, well, it was clear to think about when ordering, the lid from the container keeps on the edges of the inner contour of the frying pan.
Glad I could get online. The quality is as high as in any offline store, but that's way more comfortable
For my budget is a great buy. thanks to the seller!
more than worth its cost
totally fine
The store I recommend quickly sent quickly, everything corresponds to the description.
Delivery is very fast.