Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Great transaction!
The track number was not tracked, until Moscow the order arrived "bullet" in 14 days!! Quality liked, need to be checked in camping conditions. Complete with a compression bag is also a mesh bag of size 650 х400, apparently for storage (or washing?).
reviews confirm it's a great item sold in a reputable store
Awesome ultralight sleeping bag, if buying from Uk, I had to pay customs fee £11.06 extra.
probably the cheapest online. glad i found the store!
Great lightweight summer sleeping bag! Perfect for my needs and exactly as described. I'm 5'9" and am very glad I got the longer size--I can pull it over my head to stay warmer. Shipping took a few months, but it did arrive. Considering all that is happening in the world, I can't say the store is to blame for the slow shipping.
Fast delivery
up to my expectations. looks cool
The item is great, there is a small smell of pen. I hope it will get out quickly. The sleeper is better to use as an inner liner in the second sleeper-the effect of the thermos and less dirty will be.
this store offers the lowest price for , loved it
37 days shipped to Canada. Much faster than other stores during covid. Great seller
Shipping was very fast. Quality of the is really good. Highly recommend this shop :)
an excellent , worth the money!
This is a really inexpensive , the store offers are great
Product Description, arrived in 20 days in Sao Paulo. Recommend.
This was a really beneficial purchase. Thanks to the webstore owner!
Delivery really fast!!! thanks!!!
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
According to the Ukrainian Myst expres Poki did not test, Alai on viveda dough thin
Just received the product. I’m 1.95m and took the big size. I definitely fit inside and can close entirely without any problems. Very good product. Lightweight and small volume. Recommend
good quality of my new . i was a bit worried but it's fine.
Ordered 22.05 came 15.06. Quality is good. The store is good. Recommend!!!
can't wait to try my new . looks promising
Thank u! I was a little worried but the item is perfect!
I can surely say it's the best price for for both online and offline stores