Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Great Balaclava. do Orenburg region for two months. shop and recommend.
Very good quality order. I recommend the store.
I ordered the child, at 10 went well, ordered early, came Black (very pleased). Novosibirsk reached 3 weeks, the store quickly sent, the track was tracked. Thank you. A little with a smell.
I received the goods. Thanks!
Delivery to Kiev took 1 month. Chose,, random color,, store sent black color. It is executed qualitatively, thick fleece, the seams are neat, the threads do not stick out anywhere. She took for her husband a small size head 54 cm. Approached perfectly in size. A great option for cycling in the cold season. The product is very satisfied I recommend to buy and the price is super!
Good, quality! Fast shipping by mail.
I liked it. I will use in winter
nice material, maybe could be a bit bigger for me, but in general its ok.
Came as U ordered two caps
Came quickly, black, in appearance of quality, odorless, quite dense. The sock will show how good.
Bought a random option for $1,76. Total bought 4 PCs different orders. They all sent them black. I thought they wouldn't. Sent, and tracked by AliExpress Saver shipping. Delivery took about 25-35 days to Moscow. quality was pleasant. For such a price is super. Cheaper did not find. The goods are good, although there are threads. The store is highly recommended. Responsible, not greedy, honest.
Reasonably good hood for camping. Does not fully cover my neck, but that's ok with me; my primary problem is that a hat will not stay on my head when I toss and turn at night. The lower portion of this hood solves that problem. I do have other hoods that fully cover my neck, but they are heavier and bulkier in my backpack, so they get left at home. Good store, reasonably fast shipping.
Its warm now so I can't wear it but next year when it gets cold and we ride the 4 wheelers I will need it
I receive a black one. looks smaller than I need but I can use it like scarf
Went for a long time (ordered when the frosts were, came as ended, for this money a good thing. i recommend. soft and comfortable
Cool kepon, but only for something. Not for independent use, as it is strongly blown by the wind. Bought for sleep in a sleeping bag in a tent. And then he's a great thing. From the photo is not obvious, but it has two cuffs. The elastic bands tighten on the forehead and the Edge under the nose. One retainer of gum on the left, the other on the right. They are not packed, so that each of the rubber bands can be adjusted separately.
Всем советую, качество хорошее, пришла быстро!
Came faster than promised, the quality itself is not bad, the goods are satisfied
Sent quickly. Thank you store.
Very fast delivery. Normal fleece. Quite well. Made without comments.