Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Great jacket!!! My height is 170, chest is 112. Hands 64, weight 94 kg, perfect XXL!!! The store is good!
It's cool, it's a great suit. Material, seams quality really military uniform
Came quickly, approached perfectly, height ~ 175, weight 94, the material is pleasant, weighs about 1 kg, stitched well
It came 13 days before v. Novgorod. The quality of the jacket for this money is a bomb! Height 1 m 80, weight 100 kg took XXXL sits perfectly! Advise!
Jacket class. Seller hammer, delivery 5 days. At 177 cm 96 kg XXL is excellent, fleece can be dressed. XL also would fit the length, but without poddova,
Good Goods, fast delivery.
Отличная куртка! С размером чётко, рост 175 вес 80,взял XL, отлично подошла, доставили быстро, 10 дней Смоленск, спасибо за подарок) продавцу процветания)
The parcel came to Omsk for 13 days by the DPD delivery service together with another parcel. The jacket left a double impression. In general, corresponds to the description, there is no smell, the seams are stitched qualitatively, the color corresponds to the store's photo. I did not like the hood, what a small head it is designed for, if it closes only the top. My height is 189, weight is 97 kg. Took XXXL, went well, you can put on a fleece jacket. Here the sleeves could be more authentic. More positive. I am pleased.
всё суппппер доставка чуть больше недели. мой рост176 вес 110 ношу 56-58 куртку взял 4xl подошла как раз даже можно ещё и свитер одеть а штаны 2xl тоже как раз. продавцу большое спасибо всем рекомендую этот магазин
Thank you, order received! The jacket is cool! Do not blow, stitched well, ventilation is excellent!
It came quickly. Quality at altitude.
The jacket is excellent, the sizes are European. Delivery 10 days, track number is tracked. On the Russian 52 size, height 170 cm, weight 80 kg, took the size of L. I sat down well! The store handsome answered questions timely, helped in choosing the right size. For which special thanks!
Good jacket, height 172, size XL, came up perfectly
Envío rápido y artículo excelente
Great jacket! Quality at altitude. Everything is stitched, nothing sticks out. Size in size. Delivery is very fast and everything is tracked. Thank you!
The chicken is good, there is a little thread, but it's a trifle. Quality is good, pleasant. Minus There are no internal pockets)) delivery Turbo.
Peter was 11 days away. Got it at the post office. Track worked fine. My height 165 and weight 85 ordered L. measurements made on a jacket that is more often worn. The store also advised on sizes or L or XL maximum. I do not like hoodies and take in size. It came well. I will wear only around the city, not hiking and so on. you can wear a sweatshirt under the jacket. Spring-Autumn jacket. Rather, it's a windbreaker and not a jacket. But that's exactly what I need. There were threads sticking out, but the lighter fixed everything. sewn neatly. There are no inner pockets. At the bottom there is adjustment. The only main zipper is small together with runners, I would like to be larger. Time in sock and washing will show how the jacket will survive. I'll order pants for the kit.
Delivery fast less than 2 weeks. Quality fire, threads do not stick out, there is no smell. At its 52 size took XXL. Sleeves and the length of the jacket itself in size, even there is still a place to wear a sweatshirt. Thank you store. I will order probably the second, but in a different color.
Классная куртка, тёплая, пока мерил вспотел. Доставка быстрая. Выбирал размер по отзывам. На мои 95кг с пузом и рост 180, 3XL свободно как я и хотел, продавцу респект.
Kurt is super, bought her husband, all right as in the description. On height 180, weight 125, took the size 4 XL, the jacket came just right. it came quickly 10 days before Moscow. Thank you so much to the store☺