Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Excellent sneakers, durable, I 've been wearing the first pair for a year, nothing was unglued, I took the second son. There is a nuance-you need to take a larger size than your size. Shipping fast.
Their money is worth a quality sewing and an excellent glue.
The parcel came quickly enough, in 19 days. The store fixed everything immediately after payment. Ordered on the 43th size-the leg of the village is straight as it should (foot length 26.7 cm). In appearance and to the touch, the materials are very high quality, which surprised a little, for such a price. Satisfied with the goods at 100%, I recommend!
It came quickly, on one sneaker a nose is unglued.
Chido One, arrived in 3 weeks in Nezahualcoyotl Edomex I ordered them on July 7 and arrived on July 20, quality worth it is comfortable and soft.
Shoes were arranged, not yet worn. But visually look cool and look quality.
To quality, there is nothing to complain about. Everything is stitched, equal lines. But here's how to treat them as trekking is not ready. It seems to me that the trekking heel area should be rigid, and then everything crumples. In general, in a week in archyze I will unsubscribe.
Quality is excellent. For autumn. The size according to the table is suitable. Took three couples for the whole family.
Excellent article thank you
Заказал 44 размер на свой 43,5. Подошли очень точно. Надеюсь, что ещё разношу. Очень удобная колодка - переживал из-за своего широкого взьема. Но проблем нет. После похода напишу дополнительно.
Buying here is not the first time. For its price, probably, it is better not to find. The kid has such sneakers for 2 seasons, while the style of wearing such shoes in youth is extreme, I.E. And in the snow and in the rain and dirt... natural leather in this shoe year from year becomes less, but while the quality does not suffer.
Good quality, my 2das slippers The best
I'm someone very demanding and these slippers met my expectations. Very high quality and good finish. They are light, super comfortable and fit well to the foot. Size is the fair measure so they should not risk one more size if they are doubtful
How will I behave in one-day trekking on the volcano, I can not say, the sole is less cool than merrelovskiye sneakers, but still do not need to be to be you can just as in beautiful warm crosses to chase, inside are convenient, software Fitting, in the sock can not say, inside on a wide foot, for me plus, in general, I'm pleasantly surprised by good performance, better than in the picture look, I. Someone wrote that the store goes to the meeting and gives coupons/discounts, I did not go, and it would be nice to get a discount. But in general, I'm happy. Came really quickly to the point of issue, only 2 weeks, this is a plus, managed to the trip. Lining is also beautiful. The design is really thought out!
Неожиданно качественные ботинки! Для прогулок по лесу очень неплохо. Маломерят. Явно и сильно. У меня 39,5-40 размер, по совету жены взял больше на размер (написано вообще 41-43) и прям впритык, в обычном магазине попросил бы на размер побольше, эти надеюсь разносить. Жене на 37 размер, взяли 38-40 и тоже только только прям. По качеству претензий нет, посмотрим, как покажут себя в диких условиях
Satisfied with the product. Comfortable and resilient. The table is as it says in the product description.
To me on my 42, Shoes of size 43 were great. A convenient return works well. Returned, the money was returned, ordered 42 size. Quality at altitude.
los zapatos son cómodos y tienen buen agarre, el único inconveniente que son mas anchos de lo normal
On the leg 24,5 cm took 39 size. Butt, the right leg is tight. If you can take 0,5 cm more, take it. In general, good sneakers.
Wonderful shoes! 2 weeks in the mountains and on the snow and on the ground and on the stones and in the Heat showed themselves perfectly!