Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Received Today (in 10 days)- Shoes very comfortable and very good quality. But I am disappointed for the color: In the photo the color "camel" is Brown/beige, but in reality it is rather khaki/green (see photos) !!?? For size, my foot length is 26.2cm and my foot width is 10.5cm. The size 8.5/42 (as in France) is perfect!! I just made a 2eme order of shoes to this store, and it will give me right to a pair of free orthopedic soles.
Everything corresponds to the description, the size exactly approached. Like everything is well glued, details on the photo. Let's see how much will live) I recommend the store.
Goods Super match 100%. With a long foot 29 cm ordered 46 size sat down as it should, glued all the neatly seams are even quite light. The sole does not slip in front and behind the rubber inserts. But unfortunately, the store did not put the artopedic insoles (well, okay. I want to order winter. And in general, everything is super. Hold on!
Delivery to Ukraine took exactly a month, track number was tracked. Packed sneakers in air package and mail. Nothing was damaged during transportation. Choose the size according to the table, everything corresponds. Left on the black color, the store presented four. The quality is good, very even, so bought the second time. The traces of the glue are, but not critical, the sole on the glue, not stitched. Material: leather, matte, rubber sole Crawled in autumn, spring and even winter. In summer, of course, they will be hot, suitable for cooler weather. The only reason for the replacement is the appearance, the time has given itself to know. But nothing flew anywhere, the sole is in place. Inside each sneakers was paper so that the shoes did not lose shape. The sneakers are tangible, quite thick and the material is not thin. The sneakers listed the brand of the store, they are also manufacturers I understand. The leg looks good, not expensive, do not rub, inside the sneakers are soft, textile.
Delivery is very fast to Moscow, days for ten!!!! Odorless, the quality is excellent, without jambs, with the size is perfect) I take in this store not the first time and everything is fine, I advise!!!! ........... .......... ......... ........... ........... ........... .........
Ordered 13.09, received 28.09. Peter. Some serious jambs are not noticed. Look good. The size is ideal, which I wear. If you wear a thick sock, you need to take more. Thank you to the store for the dope.
Cool sneakers, powerful. More suitable for unreliable weather. In size, a little narrow.
The store is good. The package arrived earlier. The sneakers are simply charming, the size is my (Russian 42 ichny 43). Glue found nowhere. Rubber sole-will last long. Autumn is better and not necessary. The seller and his store all advise.
There is no chemical smell, at all. Smells like skin. Oak, of course, the sole of great trust does not inspire, we will look in operation.
Seller clever. Thank you. Sent quickly, put the insoles. Packing is good. Delivery month. In quality, in appearance, excellent. As will be worn to speak early. On the foot of 28 cm. I took 9,5 of our 44. Come on. There is a small stock on the length.
ставлю 5 звёзд чтобы не обидеть продавца, но это сугубо трекинговые поленья, пошиты отлично, качественно...стелька имитация ортопедической, по факту просто стелька,тонкая и бесполезная)) вес 430г одного, деревянные и неудобные, на 260 очень широкой стопы 8.5, на обычную 260 берите 8. просто ходить в них по улице не советую, только ноги ломать...поедут назад, за 1300 качество шикардос походных ботинок...но поедут назад
Ordered on August 24, and received on September 10. At the foot of 26 cm we order 8.5. Previously, they took this model from this store only in a different color. Before that, five pairs of different models of sneakers were ordered. Thanks for the insole. The store is highly recommended.
Croses are good glued perfectly, the thread is neither where do not stick out, for autumn and spring the most it
Dimensional mesh is correct, material and manufacturing quality, rubber outsole, orthopedic insole, heel and Toe reinforced three-layer, purchased for raw weather and walking rough terrain, purchase satisfied, the store recommend, constantly discounts, fast shipment and delivery 10 days, purchased different shoes (male, female).
Quickly came to the Moscow region for 2 weeks I take the second quality checked in the first I go more than a year in each the day hasn't fallen apart yet. I will now only order bona strong croses.
Quality cross-stitch at altitude. The seams are glued well, there are no glue flows. The firmware is even. The sole is like cast, without emptiness. The size was taken one more than usual, on the recommendation of the store. Delivery to Chelyabinsk for a week. Getting an order in the post office. The packing is strong, voluminous, nothing is crumpled.
In appearance, very decent shoes, for late autumn and cold winter just right.
Excelente, conforme anunciado, excelente orientação do tamanho. Muito bem emanado, envio rápido, excelente acabamento e muito confortável.
Very cool shoes. Comfortable and solid. Numbering compatible with European.