Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
I really appreciate customer service, thanks for answering all my questions! Item arrived as I was promised! Thanks so much!
Very cool lantern! Cool made, awesome packed, sane modes. We'll order two.
excelente
ok
excellent !
This store is the perfect answer to where to find online
for such a resonably priced item its quality is astonishing. i guess i'll be back for more
Super, very nice item... Fast delivery.
Very fast shipping! Thank you!
Never thought I can buy such a sheap online. Totally grateful!
Everything came quickly, thank you, I am really happy.
very satisfied with the purchase! excellent goods!
Besides it taking forever due to customs, great might and very solid.
Superb !
super cool ! just arrived
a great one, thx!
Took about a month to get here, which is not too long of a wait. It arrived in an extremely nice package, worthy of a jewel. :) Comes with a nice carrying pouch. It's extremely well built, and solid as a rock. Gets extremely bright! So far, I've used it for about 2 hours on the highest setting and it still has battery! I'm very pleased with the purchase!
It came to St. Petersburg by courier in 3 days. Lantern fire. Everything corresponds to the description. Made qualitatively, in the kit a wired button for remote control.
Great store. Recommend!
I liked the lantern, there is more than a week in daily use. 4 brightness modes, in the brightest mode, I rarely use it to avoid blinding pedestrians. Waterproof, video tests on yutub from independent observers where put the lantern in a capacity with water, then they were freezing in the freezer, he kept working. I do not like the Mount to the steering wheel, the plastic itself is slightly harsh, with a long intensive shaking slightly loosens, you have to pull up sometimes. Nevertheless, the lantern is good, I liked it. I advise the goods and the store.
love this item, everything as described, thx
I'm really glad I managed to get online with such a prompt delivery and on such a low price
Пришло за 2 дня.Все супер!
Фонарь греется, если стоять, если ехать, то на ходу обдувается и не так греется. Освещение от него отличное. Имел возможность сравнить с Gaciron на 800 люмен. Возможно нет смысла переплачивать из-за яркости. Светит дальше на 15-20 метров из-за наличия концентрированного пучка в отличие от такого же фонаря на 800люмен, у которого только рассеянный свет. Но в эту переплату входит более длительный режим работы чем у gaciron на 800 люмен и возможность использовать как power bank. Вообще Gaciron делает очень правильно в плане рассеивания света, что позволяет хорошо видеть обочину трейла или дороги, что особенно влияет когда поворачиваешь (не всегда же по прямой едешь). Ну и зачётный держатель на руль (в том числе подходит на руль диаметром 35мм).
This product is definitely worth the price. In photos, you can compare the difference between the weakest and strongest lighting modes. In practice, even the weakest light is enough to illuminate the road. The shipment arrived within three weeks. I recommend buying from this store.