Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Adult man this is power firstly.
The weight of the pot is 214G, the price-quality is consistent. Pleasantly please the handles in isolation. Bought with a burner, came to Kiev for 2 weeks, at the Place delivered a new mail.
Хороший небольшой котелок. Скорее для одного человека. Внутри поместились балон газа на 220 гр., горелка и спички.
Korea shipping days crisper dish with moderate price as four key just coffee water boil, or so .... circular gas entering size is decent living like Apple key
Good stuff
The goods are great. Great store its delivery time to the Czech Republic only 14 days. Thank you and I look forward to more shopping here.
It's super. The goods as in the description. Very fast delivery, 2 weeks. Product and store recommend.
At first consideration, the bowler is quite good quality. There is one small scratch of the coating on the side, but not critical. In the pot clearly stands up and does not eat on the bottom of a standard balloon with gas. The lid easily fits a small burner, a lighter, a folding spoon, tea and coffee bags, a little sugar and other trivia. It turns out a very convenient and compact set. The lid is convenient to use in the form of a mug. In the pot you can boil water and cook simple dishes. In general, quite a good bowler.
Miniature boat for a hike. I liked it. Light, folding handles. No defects. Includes a mesh handbag. Packing Box crumpled, scary, but it does not matter). to cook porridge, something to warm up-just right! One, two people make breakfast. No more. To understand the size in the frame passport of the Russian Federation.
The goods came to Astana in 25 days, in a cardboard box, safe. Everything corresponds to the description, for one person on a hike just right. Seller recommend.
I don't know if I can't finish it, but I don't think I can do it.
A good kitchenette for 1 person. 2im will be heavier, the same tea boil 2 times a large mini pot. Light, compact set.
The order went two weeks, did not communicate with the store. Everything is fine, one person will do, for rest at sea with a tent is excellent. Unfortunately, my burner does not fit into this pot, well, nothing terrible. There is no smell of toxic, no dents. Light. Recommend. Thank you!
The box is crumpled, but the parcel is whole. Almost nothing weighs. Just the stove the cheek enters.
Received in 17 days Well packed, undamaged and appears to be of great quality. Start, recommend
Ordered 09.03.21-took 25.03.21 (m. o. Lyubertsy) Well-packed-nothing broke. Weight 217 GR! Excellent! Seller recommend!!!
Everything is fine, delivery 14 days by savings logistics in the pastomat of Sberbank
Miniature Pan, folding handles on the lid-Cup and the pan itself. For a single hike is an excellent option. Shipping fast. Packing is without pourer, just carton box and package.
Product complies with the description. Well packed. No broken. Fast shipping. Contact the store was not needed.
Very fast delivery. The goods arrived in less than 25 days. Good quality. By cons very poorly packaged, the cartons were crushed. Very good value for money. Seller to recommend. Thank you