Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
упаковка все мятые и лопнутые и внутри и снаружи,но товар целый
Walkie-talkies came well packed. Condition is good. Everything works. We'll go ahead.
Very satisfied with the store, arrived fast, good quality
The walkie-talkie came very quickly. Delivered IML-om to the point of issue. Called, warned that they expected))))
I arrived in Novosibirsk in a week. The courier brought it to the door. In general, everything is fine, Akum was almost fully charged. Only the white substrate in the package was torn, but it does not matter in fact (can be seen in the photo).
It came in 2 weeks, two pieces ordered, well packed, everything works)
The goods correspond to the description. Was shipped on the day of the order. Delivery to Nizhny Novgorod less than 2 weeks. Everything is fine. To the store Thank you!!! Recommend.
I think the reception is about four-5 km maximum. In general, the antenna is comfortable, the antenna can be put inside the jacket. I used it from a headset like guards to conveniently use it with a helmet. I recommend a headset with a separate button for gloves if you ride on the ski
I ordered more than five times. As always, everything is fast and high quality. Seller recommend
Everything is very cool! I came quickly. I did not have time to bring and check how my son woke up and began playing with them) Special thanks to the store!
посылка пришла быстро и в сохранности, товаром доволен продовцу огромное спасибо, посылка пришла за 16 дней до Иркутска
Всё пришло во время и упаковка в целости и сохранности,спасибо большое Продавцу за приятное общение
Came all right! Working perfectly with Rx and TX perfect!
Checked the output power: in the 144 MHz range all as in the description, in the 433 MHz range, the output power is 4.1 W, although there is a slight exaggeration, which is- Compared the spectrum of the old walkie-talkie and this one, it can be seen that they worked on filters. Neither the second nor third harmonics are visible on the level-80dB. The walkie-talkies are great! I use it for a long time, we roll on snowboards, communication up to 2 km quietly catches.
I want to express my great gratitude to the store for communication, patience and understanding of the situation! I ordered one order 5 pcs of radios, the delivery was fast, Courier. One walkie talkie was not fixed, I contacted the seller, he asked for video evidence that it really does not work and that the case is not in the battery, the video sent. The seller agreed to send the walkie-talkie without the battery, as the case was in the case, I only paid for the delivery and after a few weeks received an order at the The Mail office Everything works, everything is fine! Spror did not open as the timing was already all passed, so she talked to the seller, and in the beginning there were doubts that everything was without use, dengue to the wind,, I advise everyone and the goods and the store and the seller!!!
es igual que el 5RTP pero con solo dos niveles de potencia
Good walkie-talkie. Works fine. The original version was purchased for a long time. The same functions as on the original. Even more convenient a little on the menu. And there's a flashlight. Though small but still. Paired with the original works well. I did not check the range. I'll check it out. I did not communicate with the store. I already understood everything. I knew I did. It remains only to test.
Very decent walkie-talkies, everything works, delivery is fast. Fully corresponds to the description. By the ratio of price-quality goods are out of competition. We have to take it.
Excellent station, came fully working and really liked its work (radeo and communication at a distance of 12 km. On a standard antenna catches badly but with an antenna na-771 just fine and the connection between the races is simply excellent) at a smaller distance, the standard antenna is super. I recommend this store.
Ürün anlatıldığı ve resimler de gördüğünüz gibi, alır almaz çalıştığım hastanede bina içinde denemesini yaptım. 5. Kat ile -2 Bodrum katı arasında sorunsuz iletişim sağlandı. Ürünü tavsiye ediyorum. Satıcıya çok teşekkür ederim. Kargo 23 günde elime ulaştı. Satıcıyı ayrıca tavsiye ediyorum.