Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Outdoors Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myoutdoorsshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@myoutdoorsshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@myoutdoorsshop.com
Very comfortable
Chic bag! Fast shipping! Qualitatively sewn! I'm like an elephant! Take it will not regret it!
Очень порадовало качество! С ней весьма удобно, куча карманов, всё помещается, что надо и её не сильно распирает, на фото как раз с кучей мелочей. С продавцом не общался.
Poke prišla v poriadku. Dokonca som Ju Mal Ako zásielku uloženú v zasielkovni. Spokojnosť. Uvidíme Ako and koľko vydrží PRI nosení and plnej záťaži
Convenient bag, I can not understand until I can put a gun (
This is my 2nd order. I ordered the first one last year. i liked it, and I decided to still buy the same.
Chic bag!!! For a long time I wanted this, the bag is unusual, stylish and quality! The material is very dense, the seams and threads do not stick out anywhere, many different pockets and compartments, the belt is adjustable in length. The color of the bag chose the classic black, but in stock a large selection of colors (over time I will order another color) And the most important thing is that in the description there is a scheme on which shoulder to choose a bag, that is, either on the right shoulder or on the left shoulder, (who as) therefore, when ordering, be sure to pay attention to it! And in general, the bag is excellent! Thank you very much to the store!!! I recommend it to everyone!!! Take it will not regret it!
A capacious bag, the quality is excellent, checked in the hike, a photo a month after hard operation... Delivery is very fast, less than two weeks to Moscow ....
19-06-2021 paid -01-07-2021 entered Sberbank of Russia at the place of registration for receipt. But about it just below The bag itself really liked! I order the second one, I took the first one for a gift. The goods are very satisfied. The store Thank you very much. Now about the delivery, I.E. About Sberbank logistics! With the receipt of the order began surprises. It turned out that the savings logistics works only on weekdays, I.E. From Monday to Friday from 10 to 18, and I'm at work from 09 to 18, and I can't get it myself! Saturday and Sunday they have a day off! Moreover, the shelf life, only 15 days, not 30 as on our non-youthful Mail, which works on Saturdays! I had to ask a friend to tell him the codes, appearance and passwords and ask him to get my order. What if I went on vacation for a month? Ideally in the order need to make a choice of shipping method for the buyer. Never, even in a terrible dream, I did not think that someone will be able to arrange delivery even worse than the Russian Post, but no-there are such people-this is Sberbank!!
Great bag. Under the waistcoat is not visible at all. The body is clear. Sewn simply, but qualitatively. The phone in the pocket for the phone perfectly comes in (iphone11 in The UAG case, the brick is shorter)
Nothing is so, quite comfortable, does not interfere. Holds: passport, a pack of cigarettes, a lighter, a power bank, headphones plugs, a travel, a small knife, a phone, a yo-yo.
The bag is very comfortable, many compartments, the material of manufacture is strong, the accessories are of high quality. The only negative is the metal button on the pocket for the smartphone, on the inside it will scratch, you need to glue something, and in the rest it's super. Delivered quickly. Description corresponds.
пришло быстро, качество на первый взгляд приличное, 3 кармана на молнии и 1 на застёжек, длина регулируется в небольшом диапазоне, возможно крупным людям будет не очень удобно
покупаю не первый раз, продавец молодец, сумки качественные
Vmestitelna, krepkoe molnii, material į riemen, ocien dovolen.
Сумка супер, не воняет. Отправили быстро. Продавца рекомендую
Very good quality and finish, adjustable, tough, versatile, comfortable, practical. Good price.
Durable, looks enough for a long time, locks are qualitatively stitched, Strap and clip are durable, 3 compartments of the car seat
slim.sturdy.no stiches showing out.just around the shoulder/neck area needs padding..see pictures... i don't recommend wearing it over a t shirt fully loaded
A little thread stick out, the lighter helped. Size impressive. The material is normal. Lightning is very easy to walk.